 UniversaLink is the hearing products store at CCHD. Open to the public, anyone is welcome to make an appointment to meet with one of our experienced Communication Technology Counselors to learn about all of the helpful gadgets and great devices available to help you or a loved one hear and communicate better!
Store hours are Monday - Friday, 9:00 AM to 5:00 PM and on Wednesdays, we're open until 7:00 PM. There is no charge to meet with us and to look at some of the hundreds of items we have in stock! And, if you or your loved one can't come out to see us, if you live in the metro-Milwaukee area, call us to find out if a home visit could be arranged.
The assistive devices featured in our online catalog have been specifically selected for their performance and reliability. Additional items may be available through our print catalog or in our showroom. PLEASE NOTE: UniversaLink only ships within the U.S. Shipping charges to Hawaii and Alaska may be slightly higher, if available.
UniversaLink also offers:
- Worksite assessments
- Hearing product demonstrations & consultations
- Hearing loss awareness workshops
- In-home consultations and installation assistance (fees may apply)
- Professional in-services
If you are in the Milwaukee area, we encourage you to visit our showroom, where you can meet one-on-one with a Communication Technology Counselor and try out assistive devices for yourself. We also offer a short term rental program during which you can evaluate products or provide accommodations on an as-needed basis. Although appointments are recommended so that we may better serve you, walk-ins are always welcome.
UniversaLink at CCHD is located at:
10243 W. National Avenue
West Allis, WI 53227
Phone: 414-541-LINK (5465)
Toll Free: 800-755-7994
TTY: 414-604-7217
Showroom Hours:
Mon-Fri 9:00 AM - 5:00 PM and Wednesdays, 9:00 AM – 7:00 PM (Central Time)
If you are not able to visit our showroom in person or do not wish to place your order online, we are happy to provide help over the phone, or we can schedule a home visit in the Milwaukee area for individuals who have difficulty traveling due to physical limitations. We can also arrange for installation assistance in the Milwaukee area upon request.*
*A minimal service fee may apply.
Please note that all product descriptions indicate whether or not they are approved under the Wisconsin TEPP program** or not. The abbreviations correspond to the disability categories under which the item is approved.
HOH - Hard of Hearing
SHOH - Severely Hard of Hearing
D - Deaf
DLV - Deaf-Low Vision
DB - Deaf-Blind
SP - Speech Impaired
MOB - Motion/Mobility Impaired
**ORDERS PAID FOR IN-FULL OR IN-PART BY TEPP VOUCHERS CANNOT BE COMPLETED ONLINE. PLEASE SEND YOUR ORIGINAL VOUCHER, WITH A COPY OF YOUR ORDER TO UNIVERSALINK FOR PROCESSING.
To apply for TEPP online, Click Here.
* To view the Wisconsin TEPP program information, you must have Adobe Reader.
To install this free program, click here.
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