FAQs About CCHD

Does the Center offer different communication options?
Yes.  The Center is committed to informing those with hearing loss about all the options that are available to them so that each individual or family can decide what is best suited to their needs. Choices include total communication with emphasis on sign language, auditory oral or auditory-verbal therapies or communication strategies and speechreading classes.

Is CDHH a publicly funded organization?
No, CDHH is a private non-profit agency that has been helping to improve the lives of those with hearing loss for more than 80 years. 

How is the Center funded?
The Center's $3 million budget is supported by funds received from United Way, client fees, insurance recovery, government contracts, equipment sales, foundation grants, fundraising events and private donations.

How many people does the Center help each year?
Each year, more than 400 clients use multiple services at the Center and over 6,000 individuals and 100 organizations in Wisconsin are reached through our programs, classes, special events and community outreach efforts.

Where do most of the clients served by CDHH live?
The majority of the Center's clients come from eight counties in Southeastern Wisconsin: Fond du Lac, Kenosha, Milwaukee, Ozaukee, Racine, Washington, Walworth and Waukesha.  However, CDHH also reaches individuals throughout the state of Wisconsin and beyond through special events, UniversaLink, the assistive technology program, Communication Link, the Center's interpreter coordination service, and various outreach program.  The Center's website also reaches individuals worldwide.

How many staff work at CDHH?
CDHH employs approximately 30 full-time and part-time professionals.

Can anyone come to the Center for services?
Yes.  CDHH is Wisconsin's trusted resource for any individual affected by hearing loss - from infants to the elderly.  There are no requirements to receive services from the Center.  However, most clients enter the Birth to Three program as a result of a referral when a child is diagnosed with hearing loss, and in some cases a doctor's referral is required for services to be reimbursed by insurance or other funding source.

What if I have difficulty finding transportation to the Center?
Unfortunately, the majority of services provided by the Center cannot be performed in the home and require that you come to CDHH.  We are conveniently located on National Avenue in West Allis, between I894 and Hwy 100. 

Our building is on Route 18 of the Milwaukee County Transit System.

What if I can't afford your services?
Service fees at the Center vary according to program and specific services required.  Prior to providing service, the staff at CDHH will make every effort to inform you about available financial assistance programs, insurance reimbursements or other options that may be helpful to you.  We do strive to keep all of our fees competitive and affordable.

Can I bring my child to my class or appointment?
Whether or not it is feasible to bring your child to a class or appointment depends upon the child's needs and the type of services you are receiving. Well-behaved children are always welcome at UniversaLink appointments, and childcare is generally offered for parent education classes and workshops. For other classes or appointments, we recommend that children are not brought to the Center because it may be difficult to supervise them while you are receiving services or participating in class. CDHH staff are not able to supervise children during your visit to the Center.

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