Store Policies & Shipping Info

Your Statutory rights are not affected by any of the following store policies.

Ordering Online

Ordering Online with us is safe and secure!

We employ a method of interaction with our visitors that does not compromise credit card information. This online system is 100% secure.

We encourage you to feel comfortable using your credit card to conduct commerce on our site. If you wish, you may also send us a Postal Order (only) or a personal cheque. Personal cheques will delay your order as we must wait for your funds to clear before we ship any merchandise.

Please allow an additional 7-10 business days for shipping of your merchandise if paid by personal check or if using a Wisconsin TEPP voucher. To order by check or to redeem a WI TEPP voucher, just print the order form with your shopping cart contents from the order confirmation page and complete the necessary fields, then mail the form to the address below with payment and/or original copy of the voucher.

Return / Refund Policy

Every item we sell is carefully inspected before it is shipped. If for any reason you are not satisfied with your purchase, you may return it within 30 days (excludes special orders and Clearance Items). No returns or exchanges will be made after this 30 day period. This 30 day period begins the day that the package is delivered to your home or business according to UPS.com.

Shipping charges related to returns or exchanges will not be refunded unless the merchandise is defective.

All products to be returned must be carefully repackaged in their original packing. If not returned in "like new" condition, UniversaLink reserves the right to retain a 15% restocking fee.

Some items cannot be returned once opened, including books, videos, software, novelty items, mouth operated items, batteries, and Clearance Merchandise, unless product is defective or inoperable. If you receive a defective item, please contact us immediately for a return authorization.

Delivery Information

Delivery charges are calculated based on the final total of items purchased. All items, other than hearing aid batteries, will be shipped out via UPS Ground unless otherwise noted. PLEASE NOTE: Shipping charges shown are for Contintental U.S. only. Additional shipping charges or alternate carriers may apply for Alaska and Hawaii. UniversaLink does not ship internationally.

Prices

Goods are charged at price shown on the product pages on the date the customer places the order and are exclusive of VAT. Prices are correct at time of publication. Errors and omissions are excepted. Orders will be processed at our published prices, otherwise, in the case of any unexpected change in price, you will be informed and asked if you wish to reconsider your order before proceeding.

Complaints

If we should receive a complaint about any part of our service, by phone, fax, e-mail or letter, then it will be dealt with promptly (we will reply within 5 working days). It will then be dealt with confidentially,and effectively.